1. Introduction

At Bubskart.co.nz, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our refund policy below.

2. Returns

• Eligibility: Items can be returned within 30 days of receipt, provided they are in their original condition, unused, and with all tags and packaging intact.
• Non-Returnable Items: For hygiene reasons, certain products such as toys and personal care items are not eligible for return.

3. Refund Process

• Initiating a Return: To request a return, please contact our customer service team at [your email address] with your order number and reason for the return.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear on your statement.

4. Exchanges

• Process: If you wish to exchange an item, please follow the return process and place a new order for the desired product.
• Availability: Exchanges are subject to product availability.

5. Defective or Incorrect Items

• Report Issues: If you receive a defective or incorrect item, please contact us immediately at hello@bubskart.co.nz with photos of the issue.
• Resolution: We will arrange for a replacement or refund at no additional cost.

6. Order Cancellations

• Before Shipping: If you need to cancel an order before it has been shipped, please contact us as soon as possible. We will issue a full refund if the order has not yet been processed.
• After Shipping: Once an order has been shipped, it cannot be cancelled. You may return the item according to our return policy.

7. Contact Us

For any questions or concerns regarding returns or refunds, please reach out to our customer service team:

Bubskart.co.nz
Email: hello@bubskart.co.nz